Want to Lead More Effectively? Have Fun
Do you have fun at work? Do you try to promote a laughter-filled workplace? These are questions I ask myself on a daily basis. And honestly, who doesn’t to work in a positive, fun, happy work...
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What I learned about customer service from an American Golf employee!
Customer service is something we all come across in our daily lives. It can be used as a key differentiator for you and your company. 9 out of 10 US consumers said they would pay more for a superior...
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Is “meaningful work” actually meaningful?
Employee engagement is a hot topic these days. According to a Gallup poll estimate, disengaged employees cost the US between $450 – $550 billion each year in terms of lost productivity. Could you be...
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The Customer Experience: Generation-Driven?
Are expectations from the younger generations driving changes to customer service and product support? Earlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience...
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The Balancing Act of a Leader
Being promoted into your first management role can be both an exciting and scary experience. It shows that your employer trusts you to make decisions and lead others. However, it can also be a major...
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The Smile Test and the Positive Leader
Did you feel happier? Now try this experiment again with a group of friends in the same room. Look at one another as you smile. Does anything change? From what I’ve experienced, being around a group...
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Say What? – 4 Recommendations for Effective Communications
“Do yooouuuuu understand the wooorrrdddsss that are coming out of my mouth?” If you want to be successful, you have to know how to communicate well. There’s more to communication than just being able...
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A "Business Decision” May Not Always be the Right Decision
When I hear someone say “it’s a business decision”, money is usually the first thing that comes to mind. The choice that was made was based on overall cost to the company or individual. While it’s...
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Leadership Failure
Not too long ago I was put in charge of a couple sections of soldiers who were working on some military intelligence products for an upcoming mission. Since the teams were working on separate products,...
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Want to be productive? Stay home from work
Absenteeism (not showing up to work) is a well-documented and researched metric. However, the evil twin brother of absenteeism is presenteeism, and it’s now starting to get some more attention....
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What’s wrong at work? You may need an Alberti
As a kid, I watched the movie Renaissance Man with Danny DeVito. Some of you may remember the film. Danny DeVito is this Advertising Executive with an Ivy League background who is fired from his job....
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Are You Handcuffing Yourself with Process?
Process can be a great thing. It gives you a roadmap to get something from “point A” to “point B”, whether that something is a product/service/request/etc… Generally speaking, it’s usually scalable...
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The Edge of Leadership
Five Smooth Stones Made from old wires and glass bulbs. With almost nothing, Edison made the impossible happen! –Oz, The Great and Powerful Ever since a little shepherd boy knelt down to pull five...
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Narcissism and How We Perfected It
I’m taking a rather ambitious stab at clearing the name of an entire generation with a single blog post. I have not been chosen by my generation to represent us, but by definition I’m entitled so I...
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George Washington's Leadership Legacy
Let’s indulge, for a moment, on a seasonal exposition that preys on a national day of remembrance—not as a desperate attempt to capitalize on optimal web search methods spiked by the holiday; but...
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Is Workplace Bullying on the Rise?
Have you ever been bullied by a boss, coworker, or another employee? Chances are, you may have been. Research by the Workplace Bullying Institute has revealed that 35% of the U.S workforce has reported...
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Laying The Smackdown On Cheaters
Whenever I’m looking to buy something expensive or need to hire a company for some type of service, I always start by looking online at the reviews. Businesses know that having bad reviews of either...
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Exploring the Hidden Secrets of Employee Engagement (pt.1)
As I walked out the door of our air conditioned building to go to lunch, I stepped though a stifling wall of heat that took my breath away. It was high noon and the temperature was 95 degrees...
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The Excellent Employee
*Part One of a Six Part Series on The Excellent Employee Excellence comes about as a result of habit. We become just by doing just acts, temperate by doing temperate acts, brave by doing brave acts....
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